Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives

The recognition of the fact that, as of late, knowledge represents one of the most important assets of an organization, decisively influencing its competitiveness, has led to some comprehensive approaches of organizational memory. The organizational memory and the organizational learning capacity are the main sources for a competitive edge, so the main challenge is to effectively manage knowledge while maintaining the quality of formation services. The scientific investigation of literature (Crosby, 1979; Deming, 1982; Juran, 1990; Barcet and Bonamy, 1994; Barnabé, 1997; Bouchard and Plante, 2002; Demeuse and Strauven, 2006) specific to the area of management of services related to organizational learning, reveals the orientation of research, based on: (a) conformity between delivered services and the demanded characteristics or specifications; (b) meeting client’s needs; (c) studying the existing adequacy between result and what had been announced, foreseen or promised; (d) improving overall functioning of the organization by defining and implementing of a quality project, one that will involve the whole necessary staff for satisfying the needs of the learners. This paper will present: (1) contributions to a coherent point of view regarding the organizational memory from the perspective of the principles of quality management of services associated to organizational learning and based upon Knowledge Management; (2) the analysis of the main quality models that may be employed in organizational learning related services; (3) a study regarding the perception of successful organizational factors in the field of Knowledge Management-based training services amongst Romanian companies and institutions.organizational learning services quality management, organizational learning success model, cognitive acquis, organizational memory, knowledge management methods

Considerations Regarding the Security and Protection of E-Banking Services Consumers’ Interests

A significant number of breaches in the security of electronic banking (e-Banking) system is reported each year, drawing attention to the need to protect and inform customers about the risk of exposure to malicious actions initiated by cyber-criminals. Financial institutions and consumers recognize the fact that attacks and financial frauds are becoming more complex and are perpetrated by a different class of criminal. This class is increasingly sophisticated and uses technology as part of their strategy. Furthermore, the specialists forecast that the current global recession is likely to increase the frequency of internal fraud and security breaches. The present research tries: (1) to analyze the potential dangers threatening the security of e- Banking services through a comprehensive investigation of the relevant literature; (2) to identify the tools and methods that can ensure the consumers’ protection in E-Banking, (3) to present the results of a pilot study regarding the Romanian consumer perception on the protection and security related to E-Banking servicesE-Banking services, security, consumer protection, cyber-attack

Present and future for information system for monitoring tractability in pork meat supply chain

In the current context of increasing requirements regarding food safety and security and of rapid changes from business environment, the role of information systems for monitoring traceability is in a continuously increase of importance. In order to fulfil the national standards and regulation regarding traceability and the business requirements, it is necessary to be used the most recent development from information technology and communication (IT&C). The data and information provided by information systems must be organized in order to allow a quick extraction and processing for fulfilling the organizations objectives